Refund Policy

If you are unsatisfied with your Chamelingo Pro subscription, you may request a full refund within 7 days of your initial purchase or renewal. After 7 days, remaining time on your billing period will not be refunded, but you will retain access until the period ends.

Alternatively, you can pause your subscription instead of canceling. Pausing uses our payment processor’s pause collection (future invoices are voided while paused). Account data and progress are preserved. The period you already paid for is not re-billed; new collection does not run until you resume. Resume at any time.

Currently offered one-time content packs (TOPIK Vocabulary Pack, TOPIK Crash Course Pack, KIIP Immigration Prep Pack, Korean for Dating Pack, Korean for Office Survival Pack) are eligible for a full refund within 7 days of purchase if you have not substantially used the content.

"Substantially used" means completing more than 20% of the pack's content (for example, finishing more than a fifth of its lessons, quizzes, or stories).

Packs no longer offered for new purchase remain eligible under the same window and usage rules if you previously bought them.

Lifetime Access is not currently offered for new purchases on the public pricing page. If you previously purchased Lifetime Access, that purchase remains eligible for a full refund within 14 days of purchase. After 14 days, refunds are granted at our discretion based on usage. Existing lifetime members keep permanent access regardless of new-sale status.

To request a refund, email support@chamelingo.com with your account email and the reason for your request. We aim to process all refund requests within 3 business days.

Approved refunds are issued to your original payment method. Depending on your bank, the refund may take 5-10 business days to appear on your statement.

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We are happy to resolve billing issues directly and can often process refunds faster than the dispute process.

We reserve the right to deny refund requests in cases of abuse, including repeated purchase-and-refund cycles, account sharing, or violations of our Terms of Service.

Questions about this policy? Reach us at support@chamelingo.com.